Shipping & Processing Times

Processing & fulfillment can take up to 2-3 business days 

Hours of Operation

Open: Business Days, Tuesday - Friday 10am-6pm (EST) 
Closed: Saturday - Mondays & Major Holidays 

PLEASE Double Check Your Order For Accuracy BEFORE You Checkout

• We are NOT responsible for updating incorrect addresses or any products changes and or corrections

• We can NOT apply any discounts or add-on's after your order has been placed

Refund Cancellations: We do not cancel/refund orders after they are placed, in transit, or after delivered. 


 Processing & Fulfillment

• Orders are processed ASAP - Typically within 2-3 business days**  

• (**We guarantee orders to be processed within 5 business days)

• Orders placed on weekends/holidays will be processed the next business day

• An order confirmation will be sent via email/text once your order has been processed and is out for delivery. (See Tracking Info below) 


 TIP: If you have not received an email/text - check your spam folder as well as verify your email & cell are correct on your profile

 Tracking Info

    • A tracking number will be issued via email/text upon fulfillment of your order, meaning that USPS is in possession of your package 

    • Once your order has left our facility, we are not responsible for any misplaced, lost, or stolen packages.

    • The customer is responsible for all costs related to incorrectly addressed orders (meaning if a package is returned to us due to an incorrect address or multiple delivery attempts) 

    • If your package states Delivered but you don't have it - Call Carrier USPS (Speak to a live representative & open a case. They will open an investigation to locate your package)

    • Please note that some orders may be shipped in multiple boxes

    Product Damaged in Shipment or Defective

    If you believe the item you received is unusable due to damage during shipment or is defective, please contact within 72 hours of delivery to initiate a return (if applicable). 

    To initiate a return Email: or Text (305)744-2254

    The following information MUST be included:

    •  Your name & best way to contact you (email or text)

    •  Order number

    •  Details of what the damage or defect is

    •  MUST INCLUDE Supporting photos and/or video

      Please note that we are not responsible for trays that are cracked during shipment. 

      **Lashes are not typically affected by a cracked tray**

       Please allow up to 3 business days for a response.